Help · Guests at a charge point
Test environment. Calculation drafts and test receipts are not approved invoices. Features may be disabled.
Quick steps
- Open the QR code at the charge point or enter the public charge point link on the map.
- Check the charge point, published price and notices. Public visibility does not confirm that the bay is free or charging is available.
- Follow only the steps actually displayed. A request or preauthorisation does not confirm charging has started. Keep your personal receipt link safe.
Frequently asked questions
Does a request start charging?
No. An accepted request alone does not confirm energy flow. The current test version does not start real charging or debit money.
What if the price is missing or the charge point is blocked?
Do not assume charging is free or available. Choose another charge point or contact support.
Can I share my receipt link?
The link may grant access to your guest receipt. Do not share it or copy it into a support message. Use only the transaction reference for questions.
Contact support
Include your role, the time and the transaction or charge point reference. Do not send passwords, one-time codes, invitation links, receipt links or payment card details. This link opens your email application; nothing is sent automatically.